Customer Service Agent
Cape Town, Western Cape, South Africa
Job Description
Responsibilities:
- Provide prompt and professional customer support via multiple channels
- Assist customers with trading processes, platform navigation, and technical issues.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain accurate records of interactions and transactions.
- Stay updated on market trends and platform updates.
- Client Identification and Verification (FICA)
- Reporting Suspicious Transactions
- Maintain customer confidentiality.
- Excellent problem solving and analytical skills
- High School (matric) (Required)
- Language: Fluent English
- Proven customer service experience
- Advantageous - strong knowledge of financial markets and trading platforms
- Proficiency in customer service software and communication tools
- Flexibility to work in shifts, including weekends
- Effective communication skills
- Reliable mode of transport
Job Type: Full-time
Language: English
Residence: Cape Town, Western Cape (Required)
Skills Required
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Job Detail
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Job IdJD1522644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned