Customer Service Agent
Job Description
Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.
Grade 12 or equivalent;
Airport and ticket sales experience;
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.
Personal Attributes:
Punctual; High degree of patience and assertiveness; Trustworthy, professional and reliable, including dealing with confidential information; Immaculate timekeeping; The ability to work well under pressure; Practice good time management; Customer focused and service orientated.
Application Guideline:
Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirement.
Closing Date: 8 July 2025
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1453295
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, WC, ZA, South Africa
-
EducationNot mentioned