Customer Service Agent : Arabic Speaking
Job Description
Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. Provide accurate information on products and services to clients to ensure consistency across the organisation. Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty. Operate customer related information systems to maintain and secure records. Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards, policies and procedures.
Qualifications
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Qualifications and Experience
Minimum requirement Grade 12 Minimum of 6-12 months customer service experience Minimum of 6 - 12 months call centre experience
Additional Information
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Required Skills:
Computer literacy Proficient in MS Word, Email and good typing speed Neutral accent with excellent verbal and written Arabic and English
Competencies:
Customer orientation Results Driven Quality focus Planning, organizing and prioritizing Ability to work under pressure Ability to adapt to constant changes Ability to work in teams Conflict resolution Empathetic
Job Location
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Job Detail
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Job IdJD1474492
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned