Job Description

CUSTOMER SERVICE ADVISOR
Location: Gauteng
Employment type: Permanent
One of the leading and well-respected franchise is looking to hire a talented individual to fulfil the role of Customer Service Advisor. The company pride themselves by providing a positive work environment for all their employees and creating real value to all our customers
DESIRED REQUIREMENTS, EXPERIENCE & QUALIFICATIONS
Minimum of a Matric / Grade 12 - a recognised tertiary qualification will be a distinct advantage in motor vehicle trade, sales, marketing, finance, operations, general management principles, etc.

• At least 3-5 years operational working experience as a Customer Service Advisor in Service Workshop operations within the motor vehicle industry / dealership environment / with a recognised OEM brand - Mahindra experience will be a distinct advantage.
• Must have In-depth technical knowledge of vehicles service / parts requirements.
• Have a good network of customers / industry players
• Must be able to manage customers' expectations
• Process and procedure driven
• Must be a team player and develop excellent working relations with all Parts, Service Workshop, Sales Finance and Support Staff
• Excellent negotiation skills
• A good command of the English and Afrikaans languages - spoken, read and written
• A strong attention to detail
• Must be able to work under pressure
• Must have computer skills and ability to utilize Microsoft Word, Excel, Power point and Outlook, CMS, Evolve, IAL or a similar Service Workshop management system
• Must have a valid driver's licence
• Must be medically fit - note the job entails a hands-on approach where physical movement is required.to attend to customers and working with workshop staff
• It is expected that the candidate has a clear criminal record based on the various verification checks that will be conducted
• The role is open to all suitable South African candidates who meet the recruitment criteria
• Although all suitable applications will be considered, it is preferred that the individual is based in the East Rand or close to the dealership

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Customer Relations & Experience Preserve and grow the current client portfolio by ensuring best practice customer experience.
• Work closely with the Service Workshop, Parts Department, Sales and Finance Teams to ensure timely customer feedback and high levels of service.
• Ensure a smooth end to end service process flow by providing technical and administrative support to customers
• Ensure ethical work practices to the highest standards towards maximum customer satisfaction and retention
• Maintain a professional appearance and approach.
• Be always Brand conscious with the promise of Great Value Great Service.
• Contribute positively to the OEM Balance Scorecard and CSI measures.
• Ensure a customer centric approach with an empathetic mindset.

Skills Required