Job Description

At KingMakers, we're not here to follow the industry, we're here to define it.
We are a proudly homegrown African company, building the future of sports and iGaming entertainment across the continent. Since our launch in 2018, we've connected millions of fans to the excitement they love through our leading brands, BetKing and SuperSportBet.
From Nigeria to South Africa, we've rapidly grown into a powerhouse - raising standards, pushing boundaries, and shaping what's next in our industry. Our vision is bold: to be the home where Africa plays.
Collaboration, innovation, and fearless execution define our culture. Every decision is purposeful, every interaction impactful, and every product designed to serve our players and partners with excellence.
We think bigger, move faster, and never settle for average. If you're ready to build with us, challenge convention, and make your mark, there's no better time to join KingMakers.
About The Role
As part of SuperSportBet, our Customer Service Agents (CSAs) are more than the first line of support, they are the voice of the brand. Every interaction you have with a customer builds trust, strengthens loyalty, and delivers the world-class experience that sets SuperSportBet apart in the market. Your key responsibilities will include:

• Serve as the first line of support for customer enquiries, requests, and complaints , responding promptly, courteously, and effectively.
• Resolve issues by clarifying concerns, identifying root causes, selecting the best solution, and ensuring follow-up to resolution.
• Accurately document all customer interactions in the company's CRM system.
• Build sustainable customer relationships through open, interactive, and empathetic communication.
• Proactively identify customer needs to drive satisfaction and improve retention.
• Conduct outbound calls as required: health checks, surveys, abandoned call follow-ups, and introducing new products or promotions.
• Collaborate with Team Leaders and fellow CSAs to ensure a consistent, high-quality customer experience.
• Recommend process improvements while complying with all company procedures, guidelines, and quality standards.
• Adhere to assigned shifts, attend team meetings, and actively participate in training.
• Contribute to the overall success of the Customer Service team and perform any other tasks assigned by the company.

Requirements

• Minimum of Grade 12 (Matric) / NQF Level 4 (or equivalent).
• Proficiency in English (spoken and written).
• Previous contact centre experience is advantageous.
• Experience in the iGaming industry is a strong plus.

Skills, Knowledge & Abilities

• Passion for sports and gaming.
• Strong customer focus with a proactive, problem-solving approach.
• Excellent communication skills: active listening, clear verbal communication, and professional written expression.
• High attention to detail and accuracy.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in Microsoft Word and Excel.

How You Do It - Our CROWNS
At KingMakers, culture is action. Our values guide how we work and how we win together:

• Customer First - We build with and for our customers.
• Raise the Bar - We own our impact and always push for better.
• Operate with Candor - We are open, honest, and respectful.
• We Build Together - We win as one team, leaving egos aside.
• No Hesitation, Never Reckless - We move boldly and responsibly.
• Speed & Iteration - We act fast, learn fast, and improve fast.

Skills Required