Customer Service Advisor
Job Description
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title: Customer Service Advisor
: To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.. To respond to all contacts from both internal & external customers made via all the available channel To accurately capture data and enter it on to the relevant systems More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Location: South Africa - Cape Town xe2x80x93 Atrium
, South Africa
Time Type: Full time
Contract Type: Fixed Term (Fixed Term)
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Job Detail
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Job IdJD1275164
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned