Job Description

ROLE PURPOSE
To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
• Captures and maintains accurate client information on the Metrofile system.
• Extracts service data from the system for the sales teams for sales and services purposes.
• Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
• Accurately files client contracts and related information on an ongoing basis.
• Ensure effective classification and updating of client information for fast and accurate retrievals.
• Ensures effective document and record management as defined within the clients document retention strategy by informing clients of past due dates.
• Report boxes past due for destruction.
• Resolve and report on issues, concerns and complaints.
• Create work orders for orders, retrievals, PWs, destruction, vault tapes and containers.
• Monitoring and closing work orders daily.
• Assist clients with quotes
• Switchboard answering calls promptly and efficiently.
• Vault administration, capturing return forms, locating return tapes in the vault storage area and preparing tape deliveries for the next day.
• Vault housekeeping

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management.
• Bachelors Degree preferred.
• At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain.
• Must have experience with capturing orders onto a database system.
• Excellent command of the English language.
• Must have excellent communication and interpersonal skills.
• Must be customer focused.
• Must pay attention to detail.
• Must be a team player.
• Must be able to work independently and adhere to deadlines and strict turnaround times.
• Must have business acumen and be able to communicate at all levels.
• Must always be professional.
• Must be highly computer literate.
• Demonstrate excellent organisational and problem-solving skills.

Skills Required