Job Description

Our client is looking for a Customer Platform Engineer who will be responsible for ensuring the smooth operation and implementation of customer-facing platforms. This role involves working closely with clients to understand their needs, designing solutions, and troubleshooting any issues that arise.

Responsibilities:

Address and resolve complex TKGi/Kubernetes and holistic platform issues

Deep understanding of Kubernetes architecture and components

Troubleshoot and resolve DevOps automation and CI/CD pipeline affecting issues

Assist product teams/platform consumers in resolving broader Customer related issues

Metrics and log analysis

Upstream/downstream connectivity analysis and testing

Issue diagnosis and resolution of platform dependent Azure components

North/South networking to cluster level

East/West networking, troubleshooting cluster CNI and inter-node networking issues

Platform integration issues, for example CI/CD & GitOps tooling

Oversight and assistance in troubleshooting Customer core services

Platform / operational assistance resolving Apigee microgateway services

Review and diagnose pod level issues / issue identification (Not extendable to code debugging)

Address escalations from Level 1 Project Platform Support engineers

Incident response and timely resolution of Project Kubernetes cluster service impacting incidents

Coordination with Project product teams, infrastructure and security teams towards incident mitigation

Facilitate escalations to L3 Principle Platform Engineers when required

Provide incident root cause analysis for incidents across TKGi/Kubernetes and Kubernetes componentry

Key Skills:

Proficient in platform-specific technologies and programming languages.

Ability to troubleshoot and solve complex technical issues.

Excellent customer service skills to effectively communicate and empathize with clients.

Capable of managing multiple projects and meeting deadlines.

Ability to work well in a team and collaborate with various departments.

Qualifications:

Bachelors degree in Computer Science, Information Technology, or a related field.

Relevant certifications in platform technologies or customer support.

Minimum of 2-3 years of experience in a similar role, preferably in a customer-facing technical position.

Proven track record of successful platform implementation and maintenance.

Experience in providing technical support and customer service.

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