Job Description

Our client is looking for a Customer Platform Engineer who will be responsible for ensuring the smooth operation and implementation of customer-facing platforms. This role involves working closely with clients to understand their needs, designing solutions, and troubleshooting any issues that arise. Responsibilities:

• Address and resolve complex TKGi/Kubernetes and holistic platform issues
• Deep understanding of Kubernetes architecture and components
• Troubleshoot and resolve DevOps automation and CI/CD pipeline affecting issues
• Assist product teams/platform consumers in resolving broader Customer related issues
• Metrics and log analysis
• Upstream/downstream connectivity analysis and testing
• Issue diagnosis and resolution of platform dependent Azure components
• North/South networking to cluster level
• East/West networking, troubleshooting cluster CNI and inter-node networking issues
• Platform integration issues, for example CI/CD & GitOps tooling
• Oversight and assistance in troubleshooting Customer core services
• Platform / operational assistance resolving Apigee microgateway services
• Review and diagnose pod level issues / issue identification (Not extendable to code debugging)
• Address escalations from Level 1 Project Platform Support engineers
• Incident response and timely resolution of Project Kubernetes cluster service impacting incidents
• Coordination with Project product teams, infrastructure and security teams towards incident mitigation
• Facilitate escalations to L3 Principle Platform Engineers when required
• Provide incident root cause analysis for incidents across TKGi/Kubernetes and Kubernetes componentry

Key Skills:

• Proficient in platform-specific technologies and programming languages.
• Ability to troubleshoot and solve complex technical issues.
• Excellent customer service skills to effectively communicate and empathize with clients.
• Capable of managing multiple projects and meeting deadlines.
• Ability to work well in a team and collaborate with various departments.

Qualifications:

• Bachelorxe2x80x99s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in platform technologies or customer support.
• Minimum of 2-3 years of experience in a similar role, preferably in a customer-facing technical position.
• Proven track record of successful platform implementation and maintenance.
• Experience in providing technical support and customer service.

Job Types: Full-time, Permanent