Job Description

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto's services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence.

With teams and offices around the world, Irdeto's greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success.

The Team: Broadcast Managed Services

The Managed Services team in Randburg is responsible for system integration and system testing of the various software components that allow MultiChoice to offer its services to consumers. To that end, we're looking to hire for the role of Customer Support and Integration Engineer.

The Role: Customer Support and Integration Engineer

In this customer-facing role, you as a Customer Support and Integration Engineer will work in a team responsible for creating, deploying, and supporting cost-effective solutions and services for B2B customers to manage and protect media content.

The successful candidate has strong technical capabilities, will thrive in a fast-paced high energy environment, is proactive and passionate about delivering world-class deployment and support services to customers; and will work closely with Irdeto Service delivery teams and other key stakeholders within Irdeto, our partners and customers and ensure a high level of customer satisfaction.

Your mission at Irdeto:

Perform technical integration activities and deploy Irdeto solutions and services to new and existing customers in the areas of: Content Management (Media Manager, Squirrel, Gofer), Irdeto Rights (Content Protection Systems and multi-DRM) and supporting ActiveCloak deployments.

Business analysis to ensure that customer requirements are clearly understood and documented.

Document software installations, use cases and customer requirements for internal and external audiences.

Provision hardware and software for new and existing customer implementations, system expansion and upgrades; both lab/staging and production environments.

Provide regular updates to Project Managers regarding the status of your project deliverables.

Coordinate new and / or system requirement changes and liaise priorities and delivery with Irdeto development teams.

Support partners (3rd party vendors) with scoping and integration.

Perform 24x7 2nd line support duties on rotational basis and responsible for problem analysis, tracking and resolution of technical issues.

Manage expectations and communicate status updates to technical and senior stakeholders. Leverage other Irdeto internal teams to assist when needed.

Perform end-to-end test and certification activities to verify the integration for customer sign-off.

Provide hands-on training to customers to operate and administrate the installed system.

Build and maintain strong positive relationships with key stakeholders in the Irdeto Sales, Professional Services, technical Marketing Units and with Irdeto external customers, prospects and partners.

Work together with Irdeto Marketing Units, Professional Services, Sales and Legal to define deployment and customer support requirements for new Irdeto products / solutions and customer segments.

Represent your customers and provide valuable input for improvements to existing products and solutions, related documentation and new system development.

How you can add value to the team:

Other testing activities: system characterization, usability, performance and regression testing

Estimation and planning

Research functionality and implementation of current and future testing techniques and technologies

Participate in departmental improvement and innovation processes to deliver projects that enhance project/department performance to enable positive business results

Knowledge and Skills we hope you bring:

University degree or equivalent education in a related technical field.

4+ years of relevant experience in delivering and supporting mission critical systems in complex software, services and solution B2B environments.

Experienced in integrating and supporting OTT / Broadband solutions.

Knowledge and experience in the areas of: Content Management systems and workflows (jBPM workflow management). Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.), DRM technologies (Microsoft PlayReady, Apple FairPlay etc.); iOS / Android apps and devices are a plus.

Familiar with XML, XSLT, HTML, HTTP, NFS, SAN, FTP etc.

Programming skills in Java and C#; Windows and Linux system administration skills.

Hosted and cloud-based service experience is a plus.

Strong analysis and problem solving skills, and proven ability in delivering exceptional customer experience in an external facing role.

Characteristics: Positive, highly motivated, xe2x80x9ccan-doxe2x80x9d attitude.

Key contributor, willing to go the extra mile to achieve desired results.

Strong, professional interpersonal and communication skills (English).

Technologies used:

Java, jBPM, Elipse IDE, C#, Microsoft Visual Studio, MySQL, SQL Server, Windows Server, CentOS, git, Widevine, PlayReady, XML, XSLT

Attitude Requirements:

Must be a fast learner. Be able to come up to speed on new applications and technology in a very short amount of time.

Must be detail-oriented, with strong analytical and problem-solving skills.

High degree of self-motivation. Must be able to plan and execute work both independently and as a team member.

Ability to function effectively in a multicultural team environment.

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce.

In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced
• Professional educational opportunities and training program
• Innovation sabbatical
• Volunteer Day
• State of the art office space
• On the job coaching and mentoring
• Flexible work arrangements - via our Work Hard Anywhere policy.
• Some of us run city marathons and even go on snowboarding trips together!
• Casual Friday? Casual every day!
• US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.

Irdeto