Customer Experience Manager
Job Description
Customer Experience Manager
Key Responsibilities:
Gather and leverage customer analytics and market insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience
Prioritize initiatives, develop and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience
Translate customer needs into actionable goals
Deliver internal and external customer service excellence through adherence to quality service standards
Assess own performance through seeking timely and clear feedback and request training where appropriate
Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
Requirements:
Able to work independently and deliver within agreed time frames
A self-starter and able to build relationships
Have at least 4 years' experience in a similar role
Hold a minimum qualification of BCom General; BCom in Finance, Accounting, or Marketing will be an advantage
Skills Required
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1507289
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, Gauteng, South Africa
-
EducationNot mentioned