Job Description

Experience Data Collection: Gather and organize patient feedback and experience data from multiple sources; ensure data completeness, accuracy, and alignment with business and clinical goals. Insights Generation: Analyse data to identify trends, pain points, and improvement opportunities; deliver clear and actionable insights. Dashboarding & Reporting: Design and oversee the development of experience dashboards; ensure timely and accurate reporting of metrics. Service Design by Journey Mapping & Service Blueprinting: Drive journey mapping workshops; document patient touchpoints and friction areas; identify friction points and co-create solutions with stakeholders. Stakeholder Collaboration: Work with cross-functional teams to embed insights into decision-making; support implementation of experience initiatives; collaborate with clinical, operational, and digital teams. Predictive & Prescriptive Analytics: Apply statistical and advanced analytics models to forecast experience trends and identify improvement opportunities; contribute to prescriptive recommendations; recommend interventions to improve outcomes. Innovation & Continuous Improvement: Propose and test new methods for capturing and improving patient experience; track impact of implemented changes. Data Governance & Ethics: Ensure ethical use of patient data; maintain compliance with privacy regulations. Design & Implement Customer Centred Culture: Create and implement a framework to foster a customer-centric culture. Service Recovery: Track and report on the group's service recovery performance. Training & Enablement: Help teams interpret and apply insights effectively. Experience Data Collection: Gather and organize patient feedback and experience data from multiple sources; ensure data completeness, accuracy, and alignment with business and clinical goals. Insights Generation: Analyse data to identify trends, pain points, and improvement opportunities; deliver clear and actionable insights. Dashboarding & Reporting: Design and oversee the development of experience dashboards; ensure timely and accurate reporting of metrics. Service Design by Journey Mapping & Service Blueprinting: Drive journey mapping workshops; document patient touchpoints and friction areas; identify friction points and co-create solutions with stakeholders. Stakeholder Collaboration: Work with cross-functional teams to embed insights into decision-making; support implementation of experience initiatives; collaborate with clinical, operational, and digital teams. Predictive & Prescriptive Analytics: Apply statistical and advanced analytics models to forecast experience trends and identify improvement opportunities; contribute to prescriptive recommendations; recommend interventions to improve outcomes. Innovation & Continuous Improvement: Propose and test new methods for capturing and improving patient experience; track impact of implemented changes. Data Governance & Ethics: Ensure ethical use of patient data; maintain compliance with privacy regulations. Design & Implement Customer Centred Culture: Create and implement a framework to foster a customer-centric culture. Service Recovery: Track and report on the group's service recovery performance. Training & Enablement: Help teams interpret and apply insights effectively.
Job Type: Full-time

Application Question(s):

What is your current Cost-to-Company per month? What is your expected Cost-to-Company per month? What is your current notice period?
Education:

Bachelors (Preferred)
Location:

Pretoria, Gauteng (Required)
Work Location: In person