Customer Experience Expert – (australian Hours) – (stellenbosch)
Job Description
ENVIRONMENT:
Our client, a company focused on revolutionizing bicycle security, is seeking an energetic and customer-focused Customer Experience Expert to join their team. Based in Stellenbosch and engaging with Australian clients, this role offers a unique opportunity to gain exposure to the insurance industry while delivering exceptional service. You will be responsible for efficiently handling customer service tasks, always prioritizing the customer experience. Acting as a key liaison between customers and the sales and claims teams, you will ensure all communication is accurately recorded and managed across the appropriate platforms.
DUTIES:
- Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
- Attending any missed calls, emails and Chat messages.
- Dealing with customer complaints in a professional manner.
- General customer service support.
- Online customer support for Hubtiger
- Have 2+ years of relevant work experience.
- Have a proactive approach when it comes to dealing with clients.
- Be highly motivated and positive.
- Work well within a team environment.
- Have strong communication skills at all levels.
- Be eager to learn the products and daily processes to become an expert on the topics.
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Job Detail
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Job IdJD1478725
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStellenbosch, Western Cape, South Africa
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EducationNot mentioned