Job Description

ABOUT

Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Compassion, Excellence and Innovation define what we believe and who we are.
Intercare Corporate Services situated in Menlyn Central, Pretoria, seeks to recruit a Customer Engagement and Retention Specialist.

The focus for this position is on developing and managing strong and innovative customer engagement initiatives and retention strategies.

Key Responsibilities

• Develop effective corporate communication strategies.
• Build and manage strong, lasting relationships with customers.
• Analyse customer feedback, behaviour and sentiment to increase loyalty and retention.
• Plan and execute internal & external communication projects for meaningful engagement with customers.
• Manage online customer relations on social media and other channels.
• Manage & execute departmental communication requirements.
• Develop and manage internal & external corporate publications and newsletters.
• Develop marketing communication and engagement products for new facilities.
• Provide content for Public Relations and SharePoint.

Requirements

• Bachelor's Degree or NQF7 qualification in marketing, communication or similar.
• 4+ years' experience in a marketing communication and customer engagement role in a corporate environment.
• Solid understanding and working experience on all the prominent social media channels (Facebook, LinkedIn, Instagram & Google My Business).
• Strong proficiency in Microsoft Office.
• Proven track record and experience in customer engagement and retention.
• Experience with target audience and persona research.
• Excellent interpersonal communication skills both written and verbal.
• Advance organising and multitasking skills.
• Excellent pressure handling and time-management skills.
• Innovative, detail-orientated.
• Own transport

If your personal purpose is aligned to our purpose and your values fit in with our value system, please apply. We encourage Diversity of Thought, and we welcome people to build and add to our culture.

CLOSING DATE: 17 November 2023

All applications can be submitted on:

If you are not contacted within 2 weeks of the closing date please regard your application as unsuccessful.

Intercare