Job Description

Roles and Responsibilities
To provide exceptional administrative support and serve as a communication link between the company and various customer groups including end-users, dealers, and partners. This role requires strong people skills, technical knowledge of vehicles, attention to detail, and the ability to work under pressure while ensuring data accuracy and customer satisfaction.

• Serve as liaison between the company and clients.
• Manage communications via Zoho CRM, WhatsApp groups, email (Outlook), and phone.
• Handle data capturing, cross-checking and process validation.
• Work across multiple departments to resolve queries and ensure smooth process flow.
• Provide technical support and product information where needed.
• Manage administrative tasks including Excel reports, documentation, and process tracking.
• Ensure all tasks are completed efficiently and within 1st-world service standard timelines.

Required Skills & Competencies:

• Strong interest in and knowledge of cars (makes, models, features) automotive industry background preferred.
• Fluent in multiple languages for effective communication.
• Advanced proficiency in:

• Excel, Outlook Business, Word, and OneDrive
• Zoho CRM
• WhatsApp for business communications
• Excellent problem-solving and multi-tasking ability.
• High level of attention to detail, accuracy, and data validation.
• Able to work well under pressure and maintain a sense of urgency.
• Strong interpersonal skills and customer service orientation.
• Proactive, energetic, punctual, and reliable.
• Team player with the ability to work independently when needed.
• Process-driven with the ability to grasp and improve internal workflows.

Personal Attributes:

• Honest, accountable, and responsible.
• Clear and concise communicator.
• Level-headed with sober habits.
• Fast learner with a positive and enthusiastic attitude.

Employment Details
Employment Type:
Permanent Employment
Industry:
Automotive
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Centurion
Salary bracket:
R 12 000 20 000
Driver's License:
CODE B (Car)
Own car needed:
Yes