Job Description

The purpose of this position is to act as the central operational hub for managing retailer queries, delivery issues, and Channel Mobile system reporting while ensuring seamless communication across warehouse and transport networks. As a senior lead, you will drive operational efficiency through proactive problem-solving and provide essential guidance to the team to maintain a culture of accountability and service excellence.
Job description

• Compile, analyse, and report on delivery statistics, communicating information to relevant departments to drive continuous improvement
• Monitor overtime, absenteeism and timekeeping. Schedule team to work on weekends and public holiday
• Conduct regular department meetings
• Ensure timeous responses from the team on Channel Mobile and the platforms that fall under it
• Allocate and delegate administrative tasks effectively to optimize team productivity and meet operational demands
• Facilitate effective communication between operational departments and retailers
• Ensuring retailer concerns are escalated and addressed appropriately and supporting team members in resolving challenging customer situations
• Maintain a strong focus on delivering exceptional internal and external customer care
• Supervise and mentor customer care team members, providing guidance on best practices, processes, and service standards
• Adhoc

Minimum requirements

• Matric (Grade 12) certificate
• Strong reporting and analysing skills
• 3-4 years' experience in Logistics, Administration, or Customer Service
• Proven experience in a supervisory or team-leader role, or demonstrated readiness to step into a leadership position
• Proficiency with AS400 and different communication platforms (AgentChat; Email; WhatsApp)
• Excellent interpersonal and communication skills, both written and verbal
• Strong decision-making and problem-solving abilities
• Ability to prioritise and work effectively under pressure
• Customer care mindset with genuine commitment to service excellence
• Demonstrated reliability and attention to detail

Interviews will be granted to applicants who comply with the above specifications.
Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.
"Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the "Act". * The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.

• Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
• This information is given to us, by you, voluntarily and of your own free will.
• If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
• In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
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, if you are unhappy with the manner in which we deal with your information.
By submitting your application, you hereby declare your understanding of the aforementioned information and consent to the processing of your information in accordance with the Act, as well as the processing of any further personal information requested by us in the future including but not limited to, banking details, criminal history and credit reports / financial history information."

Skills Required