Customer Care Consultants
Job Description
3 MONTH FIXED TERM CONTRACT Duties: Handle incoming customer inquiries via phone, email and Whatsapp in a professional and courteous manner. Provide technical and billing support to customers, including troubleshooting internet connectivity and Wi-Fi Log all interactions accurately in the CRM/ticketing system. Escalate unresolved issues to Tier 2 support or network operations when required. Educate customers about products, packages, and service features. Follow up on open tickets to ensure timely resolution. Meet and exceed customer satisfaction, call handling, and resolution KPIs.
Experience and Qualification Matric (Grade 12) required Minimum 5 years experience in a call center within an Internet Service Provider (ISP) or Telecommunications Operator. Proven knowledge of broadband technologies (Fiber, WIFI). Familiarity with CRM or ticketing systems Excellent communication and problem-solving skills. Ability to handle high call volumes and work under pressure. Strong customer orientation and attention to detail.
Skills Required
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Job Detail
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Job IdJD1608730
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned