Customer Care Associate
Cape Town, WC, ZA, South Africa
Job Description
We are seeking enthusiastic, customer-focused individuals who are passionate about delivering exceptional retail experiences. As a Customer Care Associate, you will play a vital role in ensuring our customers receive outstanding service and find the products they need.
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Key Responsibilities:
Customer Service:
Welcome and assist customers with professionalism and enthusiasm, offering expert advice to meet their needs.Sales Support:
Drive sales by identifying customer requirements, recommending suitable products, and upselling where appropriate.Product Knowledge:
Develop and maintain a strong understanding of our product range, including features, benefits, and availability.Teamwork:
Collaborate with team members to achieve store targets and ensure a smooth, efficient customer experience.Problem Solving:
Address customer inquiries and resolve complaints in a timely, professional manner.-
Requirements:
Matric certificate or equivalent (NQF Level 4)
Previous experience in retail or customer service (preferred)
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple tasks effectively
A positive attitude and willingness to learn
Flexibility to work various shifts, including weekends and public holidays
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What We Offer:
Comprehensive onboarding and training
Opportunities for business travel
Staff accommodation available
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Job Detail
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Job IdJD1524690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned