Job Description

Gauteng, Midrand

Monthly Cost To Company (Market related)

Our client in the chemical manufacturing industry based in Midrand, Gauteng is currently looking to employ a Customer Care Administrator.

Purpose of the position:

• To coordinate customer activities within the applicable portfolio in an efficient and cost-effective manner focusing on customer satisfaction. The successful candidate should have solid experience in Supply Chain / Customer Services and Logistics, with excellent ICT and Communication skills.

Requirements:

• Grade 12 or equivalent
• 3-5 years relevant experience within a similar position within Supply Chain / Logistics and Warehouse Management environment will be essential.
• Tertiary qualification not essential but will be advantageous.
• Experience within a Chemical environment would be advantageous.
• Strong Freight and Logistics experience would be advantageous.
• Ability to manage operations remotely with clear, professional communications is essential.
• Fluent in Afrikaans and English (Read, Write and Verbal). Xhosa will be advantageous.
• Pastel V11 would be essential.
• Intermediate knowledge in MS office packages is essential (Excel, Word, Outlook, MS Teams etc.)
• Basic Accounting Principles would be advantageous.

Customer Service Coordination:

• Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. This position will manage KZN and JHB regions remotely.
• Receiving, processing and distribution of all customer orders placed and follow up on any back orders.
• Generating customer quotes, sales orders, tax invoices and credit notes.
• Handling of customer queries and complaints, should they arise with your transaction and ensure items are recorded and properly closed out upon resolution.
• Maintain effective working relationships with sales force to jointly satisfy customer demands.
• Provide regular feedback to clients and sales force regarding order fulfilment status.
• Manage and attend to incoming calls from customers and walk in customers.
• Maintaining a delivery note register for all packaging items distributed to clients (Company property) as well as manual orders.

Supply Chain and Stock Control:

• Generate purchase orders, goods received notes, purchase notes, return notes, quotations, Journals etc.
• Handling of supplier queries should they arise with your transaction.
• Track incoming orders and follow up on back orders.
• Manage the receiving of products from suppliers, dispatching of parcels and maintain related receipt / dispatched documents.
• Perform stock control and forecasting.
• Perform month end stock counts and stock balancing.
• Report on stock that is close to expiry and on slow moving stock.
• Timeously order chemicals and related products to ensure that sufficient stock is available for incoming orders in the various warehouses.
• Accurate data management and general office filing of the above.

Distribution and Logistical:

• Plan customer deliveries in line with route plan.
• Manage the picking of stock and manage the load and dispatch process in line with customer specific requirements (where applicable and stock is under your control).
• Liaise with transport companies and service providers and sales representatives to ensure efficient deliveries.
• Manage the routes and logistics to ensure on time and in full deliveries to clients and minimum cost to Company.
• Manage daily trip sheet.

Heath, Safety and Quality:

• Responsible for administrating the Company quality program in accordance with customer and Company requirements.
• Act as the Site Health and Safety representative, where required.
• Assist with various administrative tasks regarding product labels, product information, and all other safety and quality management templates for the Product Portfolio.
• Check that all stock leaving the store has the required COA and or MSDS sheets.
• Assist with arranging of tests on various products.
• Manage database in support of the product portfolio where required to comply with Company Health and Safety Rules.
• Use Personal Protective Equipment (PPE) as required, executing tasks in a safe and careful manner.
• Maintain good housekeeping, ensure chemical products are safely stacked and stored.
• Assist with reporting and managing Product Non-Conformances.

Office Support and Communication:

• Manage basic office requirements such as procuring stationary, cleaning items, office equipment.
• Report to head office on very regular basis on customer, stock, and delivery matters to ensure robust operations.
• Manage data / information at warehouse as per Company Policy.
• Immediately flag any risks/liability to Company.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

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