Job Description

Join Lactalis at our East London DC in the Eastern Cape and take on the challenging role as a
Cross Dock Coordinator. The main responsibilities will include (however not limited to) site
maintenance and upkeep with regards to operations and to customers and suppliers. Ensuring that all
stock ordering, packaging, and management is done as per policies and procedures.
Required Skills

• Diploma in Warehouse/Distribution/Supply Chain Management
• Experience within the FMCG environment.
• R638 Certification
• Computer literacy with working knowledge of integrated warehouse optimisation management systems, and working knowledge of MSOffice (Excel, PowerPoint).
• BPCS (advantageous)
• Working knowledge of an ERP System.
• Good interpersonal skills.
• Internal and external service orientated individual.
• Willingness to embrace and drive positive change in the organisation.
• Willingness to work long hours producing exceptional results while working under pressure.
• Good decision-making skills with strong leadership skills.
• Assertive, disciplined individual with strong communication (written and verbal) skills who can communicate within the matrix of different levels of all stakeholders.
• Ability to work independent as well as part of a team.
• Good understanding of Budget management and implementation
• Accountability to accept mistakes and performance improvement required from within the department
• Entrepreneurship in driving results within warehousing with personal pride
• Accessibility/modesty fitting for an employee within this Logistics function of a multi-national company
• Pragmatic approach towards execution of agreed principles
• Continuous improvement mind-set in driving better results
• Transparency in support of continuous awareness of improvement areas
• Loyalty towards the company and its objectives
• Tenacity to follow through with initiatives
• Maturity in building relationships and managing your functional area
• Compliance driven to keep our staff safe and protecting the company's reputation
• Very responsive in nature with high levels of urgency
• Knowledge of WM9(advantageous)
• Knowledge of and/or experience in the Dairy industry

Duties & Responsibilities

• XDOC oversight (stock, warehouse and people management)
• Fleet management (fleet upkeep and compliance to the NRTA)
• Drivers and Van Assistants management (Driver meetings, communication, training and

general driver behaviour)

• DRM Monitoring (Loads expediting and route debriefing)
• Distribution KPI's (daily load plan execution)
• Time & attendance (capture and approve hours on Kronos)
• Customer Service Excellence (Attend to customer queries and enhance communication with

customers for better productivity)

• Plan and coordinate the daily activities of the warehouse team through an optimised

operational structure, agreed job descriptions and established measures of success

• On a daily basis analyse operational execution results, understand the reason for deviations

and action corrective measures in a collaborative manner

• Continuously develop and drive strategies in collaboration with all internal and external

stakeholders to achieve all required performance indicators

• Ensure adherence to OHS ACT, BCEA legislations and use the company's disciplinary

guidelines as a medium to drive improved results

• Ensure that the company is professionally represented by its ambassadors (warehouse staff

relevance) through training, dress code rules and other relevant interventions

• Nurture a mature and motivated staff complement through continuous training and

engagement forums, interacting with staff at all organisational levels

• Build a collaborative relationship with the regional and national sales teams to ensure the

relationship drive the company's customer service objectives with a mature ability in finding the
balance between customer service and a highly cost and efficiency driven environment

• Build and maintain sustainable relationships with all customers to ensure warehouse efficiency

measures and cost achievement results are at optimal levels

• Manage and control cost through analysing daily, weekly and monthly performance

measurements and management report