Job Description

Job Title CRM Coordinator



So, who are we?

Hello, wexe2x80x99re IG Group. No, not Instagram xe2x80x93 though we're a pretty big deal ourselves. Wexe2x80x99re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? Wexe2x80x99ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and letxe2x80x99s innovate together.

Your role in the team

The CRM team's vision is to operate a world class centre of excellence that supports the business in crafting CRM programmes that deliver engaging, personalised client experiences across multichannel touchpoints during the client lifecycle.

To support this, we are looking to appoint a CRM Executive to join a team who are responsible for IG Group's marketing and service communications globally. You will support the development and delivery of our CRM communications, and will work closely with our product, content and regional teams to ensure that we deploy best in class CRM for our next generation investing app. You will drive continuous optimisation of our campaigns and journeys that drive acquisition, retention and conversion.

The role will also work closely with CRM Strategy, Analytics and Technology teams to effectively utilise the variety of communication channels and technology available at IG to build and manage best in class CRM programmes.

What youxe2x80x99ll do

• Work with the CRM strategy team to create new, effective, mobile-first CRM journeys for mobile app users.
• Track and monitor performance of the CRM journeys, utilising dashboards to optimise to conversion and customer experience.
• Set up effective lead nurture and lifecycle conversion journeys.
• Ensure multi-channel communications journeys are set up and continually optimised to deliver conversion.
• Monitor key campaign metrics and highlight areas for improvement and optimisation
• Manage and maintain benchmarks for reporting campaign effectiveness.
• Work with Content and production teams to ensure content is delivered to clients in the right moment.
• Work with the wider Group Marketing CRM team to ensure best practices, and continuous optimisation.
• Understand the regulatory landscape and ensure all communications are compliant and meet all requirements.

Who wexe2x80x99re looking for

Youxe2x80x99re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. Youxe2x80x99re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We donxe2x80x99t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, letxe2x80x99s raise the bar together.

What youxe2x80x99ll need for this role

• Experience working with Braze or similar marketing automation tool from planning to execution.
• Experience building client journey maps for communication, and developing content and contact strategies.
• An understanding of key CRM engagement metrics, and how to measure, test and optimise results.
• Experience in HTML coding language for building emails an added bonus
• An understanding of GDPR and Data Privacy regulation
• A passion for learning, and for sharing skills and capabilities.
• Experience of app-based retail financial environment would be an advantage.
• Strong stakeholder management and collaboration skills

How youxe2x80x99ll grow

When you join IG Group, we want you to have more than a job xe2x80x93 we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, wexe2x80x99ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the worldxe2x80x99s best trading experience. Wexe2x80x99d love to have you along for the ride.

The perks

It really is more than a job. Wexe2x80x99ll recognise your talent and make sure that you can still have a life xe2x80x93 at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time offxe2x80xa6 the list goes on.

• Contribution to a Retirement Annuity
• Contribution to medical aid for you, your children and spouse
• Risk benefit insurance
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Funding for training or studies relevant to your role
• Employee-led LGBTQ+, Womenxe2x80x99s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture.

Where youxe2x80x99ll work

We follow a hybrid working model; we reckon itxe2x80x99s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, youxe2x80x99ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and youxe2x80x99ll hear an echo of xe2x80x98our culturexe2x80x99! Thatxe2x80x99s because you can come to work as your authentic self. The things that make you, you xe2x80x93 like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity xe2x80x93 can bring a fresh perspective or new skill to our business.

Thatxe2x80x99s why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy.

So, if youxe2x80x99re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now

Number of openings Multiple

IG Group