Job Description

About the company

BluNOVA is the data consolidating, insight generating and decision-making business unit within SA Telecoms giant Blue Labels Telecoms (BLT), a company founded by Mark and Brett Levy in 2001 to bridge the gap in South Africa's economic inequality allowing everyone to interact and transact equally.

BluNova is responsible for aggregating data originating from multiple companies within the Blue Label group and therefore holds a massive amount of telco and digital transactional voucher data. BluNOVA helps the Group and key partners grow through unique predictive algorithms. We deliver automated decisions on actionable, growth insights. Further, BluNOVA is the industry's aspiration for innovation, and is considered to be in the business is building businesses developing new data-driven digital business opportunities such as BluAdvance and AltBureau.

BluAdvance, born out of BluNOVA is a cloud-enabled digital platform designed to provide product and cash-equivalent advances to eligible South African consumers swiftly and efficiently when they need it most. The debut service is Electricity Advances, which addresses the fundamental need for access to electricity across South Africa.

AltBureau, also born out of BluNOVA is an innovative data bureau utilising Alternative Data, we offer insights into the transactional habits of 36 million South Africans, encompassing 68 million mobile numbers. Our platform is designed for high-volume yet remains efficient, easily accessible and cost-effective, delivering services ranging from risk assessment and credit scoring to micro-lending solutions, fraud detection, and enhancing marketing strategies.

Across the BluNOVA association of companies, we leverage scalable AWS cloud technologies to deploy our solutions, with a strong emphasis on automation. Our data analysis is performed in a Snowflake, DataBricks and PowerBI and uses Matillion for ELT pipelines while our Decisioning is done in the world class FICO Cloud decision engine.

At BluNOVA, wexe2x80x99re creating an environment that nurtures great thinkers. Our workplace is a collaborative environment that feeds of the thrill of innovation.

Benefits of working at BluNova:

We work on the most unique, challenging and thrilling use cases.

Our work assignments deliver social good while contributing to economic growth.

We offer a unique cloud native architecture based on AWS, Snowflake, Databricks, Matillion, PowerBI and FICO

????Our employees get rewarded in recognition of their efforts

????We create a fun-filled environment where people feel passionate, safe, valued and cared for. We treat each other with respect and operate with authenticity and integrity!

??xe2x80x8d????Our employees' physical, mental, emotional & financial health is one of our priorities. We promote a healthy, balanced lifestyle by bringing various healthy initiatives to the workplace.

????We encourage and promote social and teamwork relationships among our employees through frequent social events.

????Annual leave days to take a well-deserved break

????We offer competitive compensation that rewards high performance.

We are based in Capital Hill in Morningside, contact us for more information on our company, offerings or partners, send an email to BluNovaInfo@blts.co.za or call 011 523 3000

Job Purpose

Accountable for one or more medium to large projects that are relatively low to medium complexity with a small- to medium-sized team and management of cross organizational resourced. Focuses on the management of processes, technology, and escalations within the credit vetting division to minimize credit risk and improve operational efficiencies and customer experience. Oversee the creation of the project vision and planning documents, manage the implementation, reporting, and performance of the overall project within budget, and to scope.

RESPONSIBILITIES

Project Planning

• Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework

Project Scope Definition

• Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met

Requirements Management

• Plan and coordinate the identification, elicitation of requirements
• Conduct analysis of those requirements for completion and alignment
• Document and manage requirements throughout the life of the project
• Coordinate the verification of the end deliverable

Project Risk and Issue Management

• Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate
• Where necessary, develop, agree on, and implement solutions to overcome these

Project Reporting and Review

• Draft project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change

Project Team Management

• Lead a small to medium project team
• Communicates the project vision and outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
• Coordinates flow of additional team members on and off the team as needed
• Identifies areas of improvement necessary to build the capability of the team through training, coaching and mentoring

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered

Project Resource Management

• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments
• Approve overtime or use additional resources as needed

Document Preparation

• Organize and prepare complex documents using a variety of computer applications such as Microsoft Office
• Responsible for gathering and summarizing data for special reports

Project Assurance

• Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified so that senior stakeholders have confidence that the project can deliver to time, budget, and quality

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
• Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Credit Control and Collections

• Perform credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures
• Management the referrals based on risk, number of lines and value
• Ensure that aged debt is identified and investigated, and that the dunning process is managed effectively to maximize the collection of overdue payments

Client & Customer Management (External)

• Ensure all customer/ franchise and corporate client queries are resolved professionally, within the agreed service level agreement
• Consult with relevant departments to ensure timeous feedback and customers are not adversely impacted
• Ensure the customer is constantly informed on the progress as per the agreed mechanism e.g. email, telephone call and system update.
• Provide assistance to the outsource partners as and when required to maintain superior customer service

Quality Management

• Quality Audit on approved and declined Consumer and Corporate clients, based on policy rules
• Quality check against the Fraud Referral data by revenue assurance
• Quality check on the Non take up base with focus on customer engagement and reasons for Non take up

Insights and Reporting

• Ensure that the relevant reports and management information requirements are delivered on time, in the correct format and with the highest levels of accuracy and quality
• Daily Management report on escalations and downtime
• Weekly quality audit report with findings and recommendations
• Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations

Vetting Reporting & Alignment

• Manage the reporting on scorecard performance as well as vetting reporting ensuring alignment between all parties in the vetting system

Credit Vetting

• Management of the systems and/or platform that is responsible for credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures and implemented accordingly across the credit vetting system

Credit Innovation & Technology

• Provide project management capabilities to BluNOVA Innovation projects that involve credit risk assessment
• Be familiar with cloud based platforms and systems and worked in similar environments within the Telco, Credit Bureau or Financial institution industries

Behavioural Competencies

• Ensures Accountability
• Balances Stakeholders
• Engages effectively
• Communicates Effectively
• Plans and Aligns
• Optimizes Work Processes
• Organizational Savvy
• Manages Complexity
• Collaborates
• Manages Conflict
• Drives Results
• Situational Adaptability
• Decision Quality
• Customer Focus
• Develops Talent
• Resourcefulness
• Cultivates Innovation
• Business Insight
• Strategic Mindset

Skills

• Prioritizing
• Project Management
• Project Communications Management
• Verbal Communication
• Negotiation
• Project Change Management
• Project Quality Management
• Project Resource Planning and Control
• Project Risk and Issue Management
• Requirements Traceability and Management
• Verify Requirements
• Data Collection and Analysis
• Policy and procedures
• Project Cost and Budget Management
• Project Estimating
• Project Integration Management
• Project Schedule Management
• Project Scope Management
• Project Testing
• Requirements Elicitation and Facilitation
• Validate Requirements
• Workflow Management
• Planning and Organizing
• Reporting

Education

• Matric
• A related degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)
• Experience of general supervision of more junior colleagues (7 to 12 months)

Blue Label Telecoms