Job Description

About the Company

Kanga Finance is a leading provider of credit products in South Africa, driven by digital innovation, strong partnerships, and data-driven decision-making. We are committed to operational excellence, regulatory compliance, and delivering fair customer outcomes.

Role Overview

We are seeking an experienced and detail-oriented

Credit Life Claims Consultant

to manage and process credit life insurance claims within a collection's environment. The successful candidate will ensure claims are validated, processed efficiently, and communicated in line with company policies, regulatory requirements, and service-level agreements.

Roles and Responsibilities:

o Receive, review, and process all incoming

credit life insurance claims

.

o Act as intermediary between insurer and Kanga Finance and meticulously relay communication, requests and documentation.

o Verify claim types (death, disability, retrenchment) for accuracy and compliance.

o Liaise with customers, next of kin, and insurers regarding outstanding information and claim progress.

o Maintain accurate and up-to-date records of all claims on the internal collections system.

o Ensure claims are processed within prescribed timelines and escalate delays or discrepancies.

o Reconcile claims' outcomes with account balances, ensuring correct allocation or adjustments.

o Draft and issue claim acceptance/rejection letters in line with regulatory requirements.

o Assist with reporting on claims volumes, values, turnaround times, and exceptions.

o Support internal and external audit processes by providing claim documentation and reconciliations.

o Collaborate with teams, finance, and insurers to resolve queries relating to claims and customer accounts.

o Adhere to company policies, NCR, POPIA, and FAIS requirements.

o Contribute towards and ensure continuous improvement in own and team performance.

Experienced In the following:

o Minimum of 2 years' experience in

claims administration specific to credit life insurance

.

o Proven track record on the processing of

credit life insurance policies

claims processes, and regulatory requirements.

o Proficiency in

MS Office

(Excel, Word, Outlook, PowerPoint)

o Experience with payments and (or) collections systems.

o Thorough knowledge of contact centre technology.

Skills and competencies

o Proven ability with Credit Life Insurance Claims.

o Excellent communication skills (verbal and written)

o Policy, product, and systems knowledge

o Ability to adapt and respond to a complex, fast-paced and pressurised environment

o Excellent attention to detail and quality oriented, team player & service driven

o Very strong administration, technical and industry knowledge

Employment Equity & Legal Notice

Kanga Finance is committed to the principles of Employment Equity. The appointment will be made in line with the company's EE Plan and operational requirements. All background checks will be conducted with the applicant's consent and in compliance with applicable legislation.

Should you not receive feedback from us within two weeks, please consider your application unsuccessful.

Job Type: Full-time

Pay: R9500,00 - R10500,00 per month

Application Question(s):

1. Do you have Matric (Grade 12)? 2. Do you have relevant claims administration experience, specifically in credit life insurance? 3. Do you have a clear credit record, and do you consent to a credit check? 4. Do you consent to a criminal background check? 5. Employment Equity (for reporting purposes only): 6. Gender 7. Disability: Citizenship Do you have a criminal record? Do you consent to background checks?
Work Location: In person