Job Description

Background of the Company

Lindt & Sprungli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprungli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.





As global leader in the premium chocolate sector, Lindt & Sprungli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprungli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafes, and also via a comprehensive network of more than 100 independent distributors around the globe.

Position Purpose

We are looking for a reliable and self - driven Credit controller to join our team, part of their responsibilities includes, but is not limited to:

Key Responsibilities

Experience working with Spar, Shoprite and Pick n Pay as well as independent customers. Maintain debtor's book to ensure that the debt status is accurate and latest. Maintain a professional work relationship with our customers. Ensure that invoices and statements are sent as per client contract requirements. Confirm with clients that they are in possession of all the relevant documentation. Solve outstanding debtor's queries without delay. Monitor slow moving accounts to escalate to management so appropriate action can be taken. Follow up on outstanding debtors according to the agreed credit terms. Accurate updates on all accounts are to be provided to the Manager once a week, or as required. Ensure that Housekeeping is done on a weekly basis and that all payments received are allocated to the correct invoices/customer. Assist the Manager on ad-hoc tasks as per deadlines and work scope given by Manager. Process claims timeously and accurately, ensuring that backlog is not older than 2 weeks. Ensure that claims are managed across all accounts and liaise with Credit controllers on Invalid claims for paybacks to be driven with customers. Work in the framework of customer specifications ensuring that claims are managed in accordance with portal requirements. (Spar and Shoprite) Provide constructive feedback at meetings when required. Add value to the team to achieve company objectives.


Attention to detail and ensuring accuracy is a MUST. Computer literate: Excel is very important (MS Office, Excel) Analytical and numerical skills. Excellent communication and people skills (written and spoken) Experience in working with targets and strictly tight deadline driven. Self-motivated and output driven. Ability to be polite and compassionate without lacking confidence. Be able to cope under pressure. Planning, coordinating and prioritizing. A minimum of 5 years' FMCG experience in Credit Control is advantageous. SAP experience is advantageous. Use tools and software available in the most effective way to complete day-to-day activities. * Proactive attitude.