Job Description

About us:
Ninety One is an independent, active global asset manager with R3,08 trillion of assets under management.

Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One.


Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.


*as at 31 December 2024


Ninety One is an equal opportunities employer. Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.
About the team:
The role forms part of a global team that supports the main order management system, trading platforms as well as other front office applications. The scope of the role also encompasses analysis and resolution of problems and issues arising from Middle office and Front office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle.
In this role you will:

+ Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service.
+ Responsibilities include initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to the trade management team.
+ Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary.
+ Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude
+ Assist management with reporting and audit across the trade management team.
+ Study for relevant qualification (Finance, IT) where applicable
You should consider applying if you have:
Technical Knowledge and Experience:



+ Charles River IMS
+ Exposure to the trade lifecycle / supporting front office users (Trading, Operations, Portfolio Management) for a minimum of 3 years.
+ Good analytical and problem-solving skills
+ Proven interest in Technology and Finance
+ Good Customer ServiceSystem Skills:



+ Strong Excel
+ SQL Desirable
+ CRIMS highly desirable or Any other OMS
Some of the attributes we look for in a person are:

+ The ability to build and maintain meaningful relationships
+ A client focused and collaborative approach
+ Ambition, balanced with decency and humanity
+ Ability to analyse, interpret and assimilate information#LI-DNI