Job Description

Our client is a well-known company in the medical education and publishing field. They are based in Durbanville and focus on ongoing CPD courses for healthcare professionals.

They are seeking a dynamic CPD (Continuing Professional Development) Activity Coordinator to manage and optimise their eCPDxc2xae offerings for various medical professions.

The individual will play a key role in liaising between their product offerings and their membership base to provide an exceptional eCPDxc2xae experience.

RESPONSIBILITIES:

Client and Member Support

• Attending to client queries, ensuring timely and accurate support.
• Verify and reconcile member payments.
• Build and maintain relationships with medical professionals, organisations, and institutions for content contribution and participation.
• Guide or train users on how to utilise the CPD platform for maximum benefit.
• Ensure CPD activities are accessible to people with disabilities in compliance with relevant laws.
• Collaborate with the Marketing and PR departments to promote CPD offerings.

CPD Management

• Source, develop, and manage CPD courses and webinars.
• Upload and maintain courses on the CPD Platform.
• Collaborate with accreditation bodies and vendors to ensure quality and compliance.
• Collaborate with subject matter experts to update course offerings per the latest medical findings and technologies.

Compliance and Accreditation

• Ensure all CPD activities adhere to industry regulations and medical field guidelines.
• Periodic renewal of accreditations and maintenance of records for audit purposes.

Administration

• Generate required reports and statistics.
• Develop and monitor Key Performance Indicators (KPIs) to assess the effectiveness of CPD activities.
• General Admin and switchboard duties when required.
• Quality Assurance and Feedback Management
• Perform testing on the CPD Platform to ensure optimal functionality.
• Implement mechanisms for collecting participant feedback for continuous improvement.
• Continually evaluate existing technology tools for potential improvements or upgrades.

MINIMUM REQUIREMENTS:

• Matric/Grade 12 required; a Tertiary Diploma is a plus.
• Minimum two years of customer support experience in the medical industry
• Proficiency in MS Office 365
• Strong verbal and written communication skills in English and Afrikaans.
• Exceptional problem-solving abilities.
• Close attention to detail.
• Excellent customer service orientation.
• Ability to work under pressure and adapt to changes.
• Strong organisational skills.
• Professional
• Capable of working effectively with various stakeholders.
• Competence in a high-tech, paperless environment.
• Proficient in Microsoft 365 applications and video conferencing platforms.
• Solid interpersonal and conflict management skills.
• Excellent phone and email etiquette.
• Prior experience with Learning Management Systems (LMS) is a plus.

To apply, please send your CV with your salary expectations to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

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