Job Description

The individual will play a key role in liaising between their product offerings and their membership base to provide an exceptional eCPDxc3x82xc2xae experience.

RESPONSIBILITIES:

Client and Member Support

• Attending to client queries, ensuring timely and accurate support.
• Verify and reconcile member payments.
• Build and maintain relationships with medical professionals, organisations, and institutions for content contribution and participation.
• Guide or train users on how to utilise the CPD platform for maximum benefit.
• Ensure CPD activities are accessible to people with disabilities in compliance with relevant laws.
• Collaborate with the Marketing and PR departments to promote CPD offerings.

xc3x82 CPD Management

• Source, develop, and manage CPD courses and webinars.
• Upload and maintain courses on the CPD Platform.
• Collaborate with accreditation bodies and vendors to ensure quality and compliance.
• Collaborate with subject matter experts to update course offerings per the latest medical findings and technologies.

xc3x82 Compliance and Accreditation

• Ensure all CPD activities adhere to industry regulations and medical field guidelines.
• Periodic renewal of accreditations and maintenance of records for audit purposes.

Administration

• Generate required reports and statistics.
• Develop and monitor Key Performance Indicators (KPIs) to assess the effectiveness of CPD activities.
• General Admin and switchboard duties when required.
• Quality Assurance and Feedback Management
• Perform testing on the CPD Platform to ensure optimal functionality.
• Implement mechanisms for collecting participant feedback for continuous improvement.
• Continually evaluate existing technology tools for potential improvements or upgrades.

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MINIMUM REQUIREMENTS:

• Matric/Grade 12 required; a Tertiary Diploma is a plus.
• Minimum two years of customer support experience in the medical industry
• Proficiency in MS Office 365
• Strong verbal and written communication skills in English and Afrikaans.
• Exceptional problem-solving abilities.
• Close attention to detail.
• Excellent customer service orientation.
• Ability to work under pressure and adapt to changes.
• Strong organisational skills.
• Professional
• Capable of working effectively with various stakeholders.
• Competence in a high-tech, paperless environment.
• Proficient in Microsoft 365 applications and video conferencing platforms.
• Solid interpersonal and conflict management skills.
• Excellent phone and email etiquette.
• Prior experience with Learning Management Systems (LMS) is a plus.

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