Job Description

Job Specification - Counter Sales Representative

Position Title: Counter Sales Representative

Location: Ormonde

Reporting To: Store Manager / Branch Manager

Employment Type: Full-Time

Position Overview

The Counter Sales Representative will be responsible for providing exceptional in-store customer service, driving product sales, and offering technical guidance on SECURITEK's security, surveillance, automation and ITC product range. This role requires a customer-focused individual with strong product knowledge and the ability to convert enquiries into sales. Also willing to learn and be upskilled.

Key Responsibilities

- Greet customers promptly and professionally, identifying their needs and providing tailored product recommendations.

- Sell SECURITEK's full range of security products, including CCTV systems, alarm systems, access control, ICT and automation solutions.

- Provide technical advice, product demonstrations, and accurate quotations.

- Process sales transactions accurately and efficiently.

- Maintain up-to-date knowledge of product features, pricing, promotions, and industry trends.

- Handle customer queries, concerns, and returns in line with company policy.

- Assist with stock control, merchandising, and ensuring displays are well-presented.

- Work closely with internal sales, technical, and dispatch teams to ensure seamless customer service. Ensuring good stakeholder relationships.

- Support the achievement of store sales targets and KPIs.

Required Competencies & Skills

- Technical Knowledge: Understanding of security, surveillance, and automation products (training provided).

- Sales Skills: Proven ability to close sales and upsell related products.

- Customer Service: Strong interpersonal and communication skills.

- Problem-Solving: Ability to assess customer needs and propose suitable solutions.

- Numeracy Skills: Accuracy in handling cash, card payments, and preparing quotations.

- Organisation: Ability to manage multiple customer enquiries efficiently.

- Computer Literacy: Proficient in POS systems, MS Office, and email.

Qualifications & Experience

- Matric / Grade 12 (essential).

- Minimum 1-2 years' experience in retail, counter sales, or similar role.

- Experience in the security product industry highly advantageous.

Recommended Industry-Specific Duties

- Provide live product demonstrations (e.g., CCTV feed setup, alarm system activation).

- Offer guidance on installation requirements and compatibility.

- Liaise with technical team for product configuration or troubleshooting.

- Stay informed on emerging security technologies and competitor offerings.

Applicants must reside in Ormonde or surrounding areas (or within a reasonable commuting distance). Must have, or be able to arrange, reliable transport to and from work.
Job Type: Full-time

Work Location: In person