Job Description

KEY RESPONSIBILITIES
Front of House & Reception

• Warmly welcome and assist all visitors, clients, and stakeholders.
• Manage reception operations, including answering calls, directing queries, and maintaining visitor logs.
• Open and close of office for early and late meetings, as required.
• Ensure the reception area, waiting rooms, and meeting spaces are tidy, well-presented, and stocked.
• Coordinate hospitality for meetings, including refreshments and room setup.

CEO Office Administrative Support

• Manage the CEO offices incoming calls, documents, and general enquiries.
• Assist the Executive Assistant with daily administrative tasks, including scheduling, preparing documents, and coordinating meeting logistics.
• Support with the preparation of presentations, briefing notes, and meeting packs when required.
• Handle confidential information with the highest level of discretion and professionalism.
• Assist in coordinating internal and external engagements for the CEOs office.

Office Coordination

• Manage courier services, mail distribution, and deliveries.
• Oversee office supplies, stationery, and front-of-house resources.
• Work closely with facilities and IT to ensure smooth day-to-day operations.
• Assist in organising internal events, CEO-led sessions, and staff functions.

Stakeholder Interaction

• Build strong relationships with internal staff at all levels.
• Liaise with vendors, partners, clients, and executive visitors on behalf of the CEO office.
• Provide high-touch service to senior stakeholders and VIPs.

Required Skills & Competencies

• Exceptional communication skills (verbal, written, and interpersonal).
• Strong organisational abilities with excellent attention to detail.
• Professional presence and customer-service mindset.
• Ability to prioritise, multitask, and handle pressure gracefully.
• High level of integrity and discretion with confidential information.
• Proactive, solution-driven, and able to anticipate needs.

Qualifications & Experience

• Matric/Grade 12 (ESSENTIAL).
• Certification in Office Administration, Business Support, or similar (ADVANTAGEOUS).
• 24 years experience in front-of-house, reception, or administrative support roles (ESSENTIAL).
• Experience supporting executives or exposure to an executive office environment (ESSENTIAL).
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) ESSENTIAL.

Skills Required