7-8 years of work experience as an engineer in a financial services environment
Expertise in system support DEVOPS and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Excellent communication and interpersonal skills.
Strong organizational and time-management skills.
Knowledge in ITIL Service Operations processes and Agile methodology. ITIL V4 Certification and Scrum fundamentals is an added advantage.
Knowledge in mobile money systems, integrations or Financial systems
Strong expertise in troubleshooting complex technical issues across software, hardware, and network environments.
Experience in change implementation process.
Proficient in using diagnostic tools, log analysis, and remote troubleshooting techniques.
Familiarity with ticketing systems and support software (e.g., JIRA, Zendesk, or ServiceNow).
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