Job Description

Location:

Cape Town |

Job-ID:

216752 |

Contract type:

Fixed Term Contract |

Business Unit:

CSG

Co-Ordinator - Business and Customer Support

Description:

Roles at this level works under supervision and prioritise own workload and ensure tasks are completed within agreed timescales.

Accountabilities

Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes. Provide good customer service to ensure that requests for information are provided to avoid customer escalations. Scheduling services / making appointments with customers to meet SLA's. Prioritises own workload to ensure that deadlines and customer requirements are met. Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Performance Indicators

Ensure Department meets SLA performance targets. Maintain & improve Customer satisfaction levels. Understand and adhere to policies and procedures. Demonstrates relevant Winning Together behaviours. Maintains cost control requirements.

Knowledge, Skills and Experience

Experience of relevant business systems e.g. SAP Good working Knowledge of Microsoft Applications Plans & organises own workload. Proven experience of high standards of customer service Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information. Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.

Requirements:

Day to Day Duties:

Managing tickets from start to finish Gather information through relevant business and customer systems/tools to ensure that relevant data is recorded for reporting purposes Provide good customer service to ensure that requests for information are provided to avoid customer escalations Prioritises own workload to ensure that deadlines and customer requirements are met Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation Ensure the workload is distributed and completed in line with any OLA's & SLA's Ensure that any agreed appointments are followed in order and executed within given timeframes Any failures or cancellations must be rebooked efficiently with minimal delay and impact Liaise with both the end user & third parties as appropriate to ensure they are kept informed of call status Ensure parts are ordered in a timely fashion.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it's about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!