Job Description

LOCATION

Gauteng

REPORTS TO

: Branch Manager

JOB SUMMARY:

To ensure the smooth running of the day-to-day operations within the Contract; in such a manner to ensure the continuous provision of professional security services that meets the requirements of the client.

KEY RESULT AREAS:

Manage any and all incidents recorded on Incident Desk

Ensuring the compilation and conclusion of Investigations Reports

Providing a proactive security solution to the client

RESPONSIBILITIES:

Client meeting attendance Resolves client and members of public complaints by investigating problems Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks with all stakeholders in your area Manage staff evaluations and provide feedback to Branch Manager Submit reports on all investigations to relevant stakeholders Staff recruitment to fill identified gaps Manage regular training sessions with all staff Ensure that communication of all policy changes and updates are provided to the staff as and when they are relayed from Branch Manager Manage the smooth day to day running to ensure profitability Ensure site procedures and emergency plans are in place according to your site requirements Ensure site procedures and emergency plans are practiced regularly Determine risk and operational preparedness on the relevant sites Review requirements for a quality security service on sites and recommend improvements Investigate possible growth and other business opportunities in the area Establish resource requirements to ensure a quality service to the clients Acquire the necessary resources that may be required to ensure quality service to clients Ensure all available resources are optionally utilized to perform a profitable security service Comply with directives, guidelines, policies, procedures, and relevant standards Analyse outcomes for continuous improvement of procedures and processes Manage the work schedules of direct reports Schedule work to meet agreed plans, contracts and agreements in a cost-effective manner Ensure security officers comply with the Company's uniform standard Maintain a security information system/report Advise superiors about important/problematic physical risk factors Conduct investigations of crime scenes Conduct investigations of all claims against the Company Follow up on all reported incidents Check patrol reports on a regular basis Conduct security site surveys Prepare the required duty rosters as per the site requirements Ensure security officers are posted on sites according to the client agreements Authorize the necessary time sheets/attendance register of security officers Answer all written complaints from clients within twenty-four (24) hours Complete documentation regarding site administration such as risk analysis, site surveys, site audits, letters, investigations and management reports Ensure the site administration is completed as required Compile and submit financial and management reports in time Ensure a nominal roll of all employees is kept up to date Ensure all employees have valid employment agreements Ensure all employee files are kept up to date Ensure all required employee documentation is on file Check pay queries and where necessary correct the payments to security officers Determine training needs and where necessary recommend training to be conducted to meet client requirements Analyse the suitability of training in the workplace Develop subordinates to improve their skills Conduct training on site to meet client requirements Ensure security officers know what is required by the various clients as agreed in the contracts or agreements Ensure security officers act according to the client's requirements Ensure that personnel have done training courses required, for current and future duties Ensure new security officers are inducted to meet the requirements of the new tasks Maintain strict discipline on the various sites Conduct disciplinary hearings, appeals and grievances according to the Company Disciplinary Code Manage sick reports, leave and over-time Monitor absences due to sickness and where necessary take appropriate action according to Company guidelines Carry out health and safety assessments according to Company policies Attend to injuries on duty Develop and sustain an employee communication forum Ensure constructive staff interaction Control cost and expenditure on sites Manage wages of employees using the Time and Attendance System Monitor wage cost for any variances Ensure that employees are paid correctly and on time Ensure clients are correctly invoiced for services rendered Follow-up on invoices and statements to ensure clients pay the appropriate amount on time Ensure continuous client liaison Ensure that client contractual requirements are met Conduct meetings with clients as agreed Ensure quality client care is maintained on site Solve client complaints as soon as possible Deliver a security service that meets the clients' requirements Ensure all Company assets are accounted for, properly handled safeguarded and maintained Conduct regular vehicle and equipment audits to ensure they are in good working order
SKILLS REQUIRED:

Experience of 5 years in a Security Management position

Excellent communication skills - client engagement, members of public and management

Solid working knowledge of team/staff management

Experience with investigation report compilation

Excellent verbal & written communication skills. Attention to detail

High level of confidentiality

Ability to work well under pressure

Resilient character

Good problem-solving skills

Computer literacy

INDICTIVE METRICS:

Investigations reports and submissions

Incident desk management

Presentations and engagements with clients

Staff management

REQUIRED EXPERTISE & CERTIFICATION:

Matric / Grade 12

PSIRA Grade A, minimum

Evidence of continuing education, such as tertiary, advantageous

Minimum 5 years' experience in a management/supervisory position

Strong administration skills essential

High proficiency in MS Office

Job Type: Full-time

Work Location: In person