Job Description

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About Us

At Thorburn Security, we are not just protecting businesses -- we are shaping the future of commercial security through innovation, technology, and people.



We are a forward-thinking, tech-enabled security company committed to excellence and continuous improvement. Our team thrives in a dynamic, inclusive, and growth-oriented environment, where every individual is empowered to succeed.



Our team is seeking a Contract Manager - Commercial Delivery that will be accountable for ensuring the successful implementation and operationalisation of intelligent technology solutions that drive measurable commercial and customer experience outcomes. This role will coordinate between multiple stakeholders, including suppliers, property representatives, and internal operations teams responsible for technology infrastructure, analytics, reporting, and service delivery.



The ideal candidate combines strong leadership with a pragmatic, hands-on approach to execution. While a formal project management qualification is not required, the ability to oversee complex, multi-faceted projects and maintain momentum across functional lines is essential.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk, and complexities

together with

increased quality, efficiency, and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

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Duties & Responsibilities

Contract and Stakeholder Management

+ Function as the central point of contact between client representatives, property managers, internal technical teams, and service delivery units.
+ Ensure all stakeholders are aligned and contractual obligations are understood and met.
+ Manage service level agreements (SLAs), timelines, and scope, ensuring performance standards are upheld.

Delivery Oversight and Coordination

+ Oversee the implementation of intelligent technology infrastructure and reporting tools across multiple sites.
+ Coordinate the activities of installation, remote monitoring, analytics, maintenance, and support teams to ensure end-to-end delivery.
+ Monitor project milestones, flag risks, and implement mitigation actions.

Commercial Performance and Profitability

+ Monitor the financial performance of the contract, focusing on cost control, efficiency, and return on investment.
+ Identify opportunities for improved operational outcomes and cost optimization.
+ Ensure timely billing, procurement coordination, and profitability tracking.

Reporting and Communication

+ Prepare and deliver clear, regular updates to internal and external stakeholders on progress, issues, and outcomes.
+ Maintain project documentation, timelines, and issue logs.
+ Facilitate meetings, workshops, and reviews with internal and client teams.

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Skills and Competencies

Minimum Requirements:

Proven experience managing the delivery of complex service or technology projects. Strong stakeholder management and coordination skills. Commercially astute with the ability to track and influence financial outcomes. Excellent verbal and written communication skills.

Key Competencies:

Results orientation with a focus on outcomes and value delivery. Strong organizational and planning skills. Leadership and decision-making. Clear and confident communicator. Analytical and problem-solving mindset. Flexibility and adaptability in a fast-paced, evolving environment.

Advantageous:

Exposure to intelligent technology solutions or infrastructure deployment. Experience in retail or multi-site environments. Experience working across cross-functional operational teams.
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Qualifications

Matric/ Grade 12 * Relevant Tertiary qualification