Job Description

What you'll be doing

• Develop and maintain strong supplier and client relationships, acting as a key liaison
• Conduct weekly and quarterly client feedback meetings, ensuring SLA compliance
• Resolve client complaints efficiently and implement continuous service improvements
• Monitor and report on contract profitability, budgets, wage costs, and asset registers
• Ensure compliance with health and safety standards, OHS audits, and incident reporting
• Provide leadership to site teams, conduct performance reviews, and identify training needs
• Drive operational standards, resource planning, and leave/absenteeism management
• Support business growth through upselling, cross-selling, and developing new client leads
• Maintain confidentiality and ensure all company policies and procedures are followed

What you'll need

• At least 3 years' experience in a management or contract management role (preferably in facilities, cleaning, or hospitality services)
• Strong communication, people management, and client-facing skills
• Proven experience in SLA management, OHS compliance, and budgeting
• Knowledge of South African labour and health & safety legislation
• Proactive, organised, solutions-driven, and committed to quality
• Relevant qualifications in facilities management, operations, or similar (advantageous)
• A valid driver's license and own vehicle (mandatory)

What is in it for you?

• Join a respected service provider with national operations
• Permanent opportunity based in Kimberley
• Grow your career into future Area Manager or Ops Manager opportunities
• Competitive salary: R13 000 to R15 000 (inclusive of a 5.25% provident fund contribution)
• Work in a company that values performance, integrity, and service

A Few Things to Know

• Valid License and own vehicle (Mandatory)
• This is a fast-paced role requiring professionalism, initiative, and strong leadership
• You'll need to manage rosters, performance, and operational resources effectively
• The role requires strict adherence to health, safety, and company protocols
• The Contract Manager will report directly to the Operations Manager/Executive Housekeeper

Ready to Apply?
Click Apply and please complete your application in full.
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Skills Required