Job Description

Customer Service and Support

Location

Cape Town, South Africa

Job Title:


Continuous Improvement Manager



We're looking for a highly motivated Continuous Improvement Manager to join our dynamic team. You'll play a vital role in identifying and delivering service improvement activities and embed a culture of improvement to drive our business forward.




This opportunity requires a well experienced and highly organised individual to lead and deliver improvement initiatives by using process improvement methodologies and innovative thinking ensuring that improvements are not just temporary but lasting!




If you have a critical eye for detail, a strategic way of thinking with persuasive communication skills and have a proven track record of achieving positive results in the Customer Experience sector, then take this moment to apply today!

What

you'll

be doing

Identifying process and policy improvements to improve customer experience Identifying opportunities to drive efficiency gains Ensuring optimisation of best practice to deliver a best in class operation in all work streams Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives Ensuring change control framework is adhered and reported Ensuring compliance framework standards and policies are met and adhered to Growing and developing your people Communicating key messages within the campaigns by working with the management team and our ambassadors Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

What

you'll

need

5 years' experience in a senior Operations Manager position Previous CX and CI experience Excellent communication and negotiation skills Experience in shaping and formulating operational strategic plans Demonstrable experience of senior stakeholder management Ability to deliver agreed programmes of work and embed initiatives for improvement

Disclaimer

--------------


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer, We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.


Location:


ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:


Time Type:


Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents