Job Description

Purpose of the Job:
To develop, curate and manage high-quality, accessible and impactful financial education content tailored to diverse consumer audiences. The development includes the research, conceptualisation, development, customisation and maintenance of content across multiple distribution platforms including digital, print and other media. This includes monitoring and evaluating the effectiveness and impact of the content's implementation. The person appointed to this position will report to the Departmental Head.
Key Performance Areas:

• Develop a consumer financial education content strategy to lead and direct content in consumer financial education programmes and projects;
• Oversee the development, writing, production and maintenance of print and electronic/digital content;
• Conduct local and international research on consumer financial education content and related issues to keep financial education programmes current and topical;
• Participate as and when required in financial literacy workshops and presentations;
• Work and liaise with FSCA departments, national and international consumer protection and education organisations and other financial education bodies to acquire consumer financial education content;
• Write creative and engaging content as required or assist in selecting service providers to do so;
• Manage multiple projects and meet deadlines.
• Monitor and evaluate the use of content in all formats in consumer financial education programmes and projects;
• Monitor content delivered through the Consumer Education Department's website, validate its editorial integrity and track trends; and
• Act as part of a team to quality assure content across all media platforms.

Other Key Competencies:
The candidate must demonstrate the following skills and attributes: excellent communication (verbal and written), , business/report writing and presentation/facilitation and computer skills. The candidate must have a valid driver's license and be willing to travel nationally.
FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.
A Bachelor's degree in Social Sciences, Journalism, Education or equivalent with at least 5 years' experience in content development, preferably in financial education or consumer advocacy. Strong writing, editing, and proofreading skills are essential. Knowledge of and experience in working with print and electronic media content, including content for social media. The candidate must be able to interact effectively with senior staff/ industry partners and stakeholders. Experience in instructional design and in developing web content and modifying content for different target audiences and cultural sensitivities is a prerequisite. Furthermore, the candidate must demonstrate the ability to adapt to changing trends and technologies, take initiative and work effectively under pressure whilst upholding an emphasis on quality.
Closing Date: 09 September 2025.

Skills Required