Job Description

Role: Content Community Manager

Location: Durban, South Africa

ROLE MISSION

Working in partnership with our client, the Content Community Manager will be responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram, Twitter and YouTube. Working closely with the U-Studio team, Brand Managers and customer service partners CEC, you will be using best practices to represent the voice of the consumer, monitor conversations, post content (paid and organic) and manage the daily operations of various social channels. You will have access to the strategic and creative network of the wider agency and will be the lynchpin pulling the right people together to produce great content for your channels, as well as adding your own creative flair and community management expertise. You will work hand in hand with our in-house design team to create best-in-class content for the channels you manage.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Brand guardian and steward of online personality
• Driving dialogue with consumers
• Identifying proactive opportunities for engagement and reactive content
• Writing posts
• Attending and posting from live events
• Briefing creative
• Publishing content
• Maintenance of influencer relationships and reposting
• Gathering of assets from / liaison with other agencies
• Escalating trends and issues / flagging customer service comments for CEC attention
• Qualitative reporting

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

Most importantly, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. The successful candidate will have a strong background of working with digital and social agencies, and must excel in planning and producing engaging and creative social media and digital work. An editorial background and creative skills such as Photoshop would be an advantage but is not a necessity

• 2+ years experience
• Level, strategic thinker
• Gravitas with clients
• Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions
• Creative flair
• Excellent written communication skills
• Works well under pressure
• Keen interest in digital trends and popular culture
• Experience with working with a social media management tool
• In-depth understanding of paid media and the role of influencers

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what's possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on oliver.talent

Job Id: 8208

#LI-ZS1 #LI-Onsite

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Oliver Agency