Contact Centre Training Coordinator
Job Description
ER24 Contact Centre Care Direct | Rivonia | South Africa
Closing date: 04/09/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 62947
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.
KEY RESPONSIBILITY AREAS
- Provide initial training of new staff and new products within the Contact Centre
- Ensure ongoing upskilling and improvement of Contact Centre employees towards excellent service delivery and patient experience
- Support the Contact Centre Leadership team and Contact Centre Operations
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: Diploma/ Degree in Contact Centre Administration
Certificate in Human Resource Management/ Training and Developmentt
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 4 years' contact centre experience, 1 year contact centre training or coaching experience
DESIRED EXPERIENCE: 4 years' emergency contact centre experience, 2 years' contact centre training or coaching experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Customer service contact centre operations
- Development of training materials and programmes
- Effectively communicate and coach content towards a variety of learning needs
- Coaching and quality improvement
- Healthcare environment
- MS Office and PC literate
- Comprehensive working knowledge of policies, procedure, and benefits across all product lines
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Job Type: Administration
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Job Detail
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Job IdJD1506721
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned