Contact Centre Agent (travel Cruise Line)
Job Description
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.
Qualifications and experience:
Matric
Travel and tourism diploma
No less than 2 years' contact centre experience
Strong background in reservations / sales / travel company is desirable
Great track record as reference checks will be conducted upfront
Required to work every alternative Saturday / certain public holidays
Key skills:
Communication
Customer service
Computer literate
Disciplined
Resilient
Team player
Organised
Able to work under pressure
Relationship building
Key performance areas:
Convert calls into sales
Upselling
First call resolution
Conduct a customer needs analysis
After sales support
Respond to guest emails and calls
Assist guests with booking online and web queries
Assist with staff training
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Job Detail
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Job IdJD1392173
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned