Job Description

At our

AVI Limited

, we believe in collaboration and innovation to drive exceptional results. Our

Shared Services departments

--spanning

IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing

-- are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.


Our

AVI

Field

Marketing Share Services

team bridges the gap between our brands and the market by creating impactful in-store experiences and engaging directly with customers. We focus on executing marketing strategies at ground level, ensuring our products are both visible and accessible. Through promotional activities and close collaboration with retailers, we drive sales and strengthen our connection with consumers.

Why Join Our Shared Services Team?

Drive Growth

: Support and contribute to the success of our industry-leading brands.

Collaborative Culture

: Thrive in a team-oriented environment that values accountability and innovation.

Impact & Growth

: Play a key role in our brands' success while advancing your career in a supportive setting.

Shape the Future

: Make a meaningful difference and help us shape the future of our business.

Unlock Your Potential!

We're looking for a passionate

Contact Center Agent

to join our

AVI Field Marketing

Shared Services Division

in

Isando

on a

Fixed Term Contract (FTC)

basis. In this role, you be responsible for answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information.

Reporting Structure:

Reports to:

Contact Center Team Leader

Key Areas of Impact:

Customer and sales management Administration and control Order Management Ensure any discrepancies are followed up with rep or customer prior to order capture Ensure minimum order value and quantity is adhered to Ensure all customer order queries are appropriately resolved and communicated Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold Establish and maintain contacts within depots to ensure service requirements are met

What It Takes to Succeed:

Experience that set you up for success:

Two (2) years contact center experience (inbound and outbound)

Qualifications & Certifications that will contribute to your success:

A completed Grade 12 / Matric certification is essential Completed Call Center certification will be an added advantage

Additional Requirements that will enhance your impact for success:

FMCG industry experience advantageous Computer literate - MS Office Knowledge of SAP

Take the Next Step with Us

At the heart of our

AVI Shared Services Divisions

is a commitment to excellence, collaboration, and continuous improvement. Here, you'll have the opportunity to work with talented professionals across multiple disciplines, allowing you to grow professionally. If you are passionate about making an impact, solving complex problems, and collaborating with others to drive excellence, this is the place for you.