Consultant, Query Management
Johannesburg, GP, ZA, South Africa
Job Description
Job Overview
Business Segment:
Group FunctionsLocation:
ZA, GP, Johannesburg, 5 Simmonds StreetJob Type:
Full-timeJob Ref ID:
80091813A-0002Date Posted:
4/29/2025To provide quality first line resolution to internal and external customers by delivering a multimedia Contact Centre service across the Standard Bank Group. To contribute to the achievement of business objectives by meeting agreed customer service levels, productivity and other targets.
Qualifications
Minimum Qualifications
Matric
Experience Required
Minimum 3-4 years
Knowledge of HC processes and procedures. Basic understanding of the customer service industry.
Additional Information
Behavioural Competencies:
Articulating Information
Checking Things
Embracing Change
Following Procedures
Generating Ideas
Interacting with People
Managing Tasks
Meeting Timescales
Providing Insights
Showing Composure
Team Working
Upholding Standards
Technical Competencies:
Benefits and Compensation Administration
Electronic Communications & Devices
Knowledge of P&C Policies & Procedures
Payroll Administration
P&C Operations
People & Culture Systems
Query Resolution
Please note:
All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
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Job Detail
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Job IdJD1417907
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned