Job Description

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Job Advert Summary

An exciting career opportunity for an energetic, attention to detail and results driven Consultant exists. The successful candidate will apply their financial expertise to ensure correct collection, reconciliation, and allocation of Member's monthly contributions.

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Minimum Requirements

A minimum of Grade 12 with Mathematics and Accounting Tertiary Qualification in a finance related field will be an added advantage. A minimum of 2-3 years' experience in a reconciliation environment. Sound knowledge of the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation. Effective business Communication & Writing Skills The ability to work under pressure and be a strong team player. Computer literacy (MS Office)
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Duties and Responsibilities

Answer/solve/check enquiries about contribution/membership issues from employers/members/providers received via telephone/e-mail/fax using the Administration system/Scheme Rules in order to administer issues and provide solutions to problems Reconcile/amend contributions based on the nature of dependency (eg child at university or disabled child), salary scale or option changes according to the SOP using the Administration system/scheme rules in order to ensure that membership fees are correctly calculated Verify/calculate/check/capture whether membership fees have been paid and captured on the Administration system, according to the SOP in order to reconcile the fees received. Receive/check/verify/compare/balance monthly returns from employer/members according to the SOP/ SLA/ Scheme Rules/ Policies using the administration system in order to allocate money to the accounts of the registered members. Suspend members according to the SOP using the administration system in order to ensure that members who are in arrears on their membership fees do not receive services paid by the Scheme. Change member status (death/resignation/pensioner etc.) according to SOP/SLA/ Scheme Rules/Policies, using the administration system in order to activate them as members of the Scheme. Receive/compile/send letters and other correspondence to employers using templates on the Administration System in order to receive and send information Change debit order (ACB) details using the Administration System in order to amend the membership fees of private members and pensioners Generate reports on amounts not received according to the raised amount using the Administration System in order to ensure that the correct membership fees are received Administer/check/capture option changes annually using the Administration System in order to place the member on the correct chosen Scheme plan option for the year. Correct/investigate/solve rejections on the Persal list according to the SOP using the Administration System in order to ensure that the details are correct so that the correct membership fees can be deducted from the correct members. Listen/solve communicate Persal member/broker queries using the telephone/ Administration system/ MS outlook/client relations skills in order to provide a service to this section of PPSHA's clients. Capture notes/enquiries on member profile changes using the Administration System in order to enable all PMSA's consultants to see why changes on member profiles were made. Liaise/communicate/visit with Persal departments to establish and maintain good relationships with them using communication skills/knowledge of the Scheme rules in order to solve any problems as quickly and efficiently as possible. Investigate payments for employer groups/members using the Administration System/MS Outlook/telephone/fax in order to supply the Financial Administration group with information that will enable them to correctly allocate payments received. Analyze/prepare/rectify journals for Contribution management according to SOP using the Scheme rules in order to rectify errors on members' accounts. Correct language preference on the address screen on the Administration system using the address list of members, in order to ensure that correspondence/contact with members is being conducted in the language of their choice. Receive/ correct member profiles using reports received from the Business information and Technology group/Administration system on request in order to update the Scheme's data base. * Receive/sort returned mail using the Administration system/SOP to check membership status/detail/address in order to update the correct detail on the system for correspondence purposes