Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, GP, Johannesburg, Simmonds Street

Job Type:

Full-time

Job Ref ID:

80439091A-0001

Date Posted:

6/23/2025







We are seeking a highly skilled Consultant, Functional Support to join our dynamic team in Johannesburg, South Africa. In this role, you will provide expert guidance and support to our clients, ensuring the optimal functioning of their business systems and processes.



Contribute to service stability, availability and reliability by providing level two technical support coupled with business or domain knowledge in order to ensure continued service is provided by IT.

Collaborate with cross-functional teams to design and implement system enhancements and customizations.

Perform minor application configuration changes as and when required to ensure service stability, availability and reliability.

Facilitate investigations, conduct root cause analyses on identified incidents and drive remediation to ensure the problem is resolved.

Develop and maintain documentation for business resilience processes, system configurations, and user guides.

Perform data analysis and generate reports to support decision-making processes.

Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to clients

Qualifications

Bachelor's degree in Business Administration, Information Systems, or a related field

Certified AWS DevOps Engineer

Experience:

3-5 years of experience in functional support or a similar role

Strong problem-solving skills and analytical mindset

Proficiency in Windows and Database Solutions.

Technical Proficiency in Windows Server, Patching and Vulnerability Management.

Proficiency in data analysis and reporting skills (Dashboarding, Monitoring and Alerts)

Demonstrated experience in successful project implementations

Understanding of industry-specific business processes and best practices in functional support

Strong attention to detail and commitment to delivering high-quality results

Technical competencies:

ITSM - incident and change management

ISO standards

Technical disciplines within server and application support.

Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Checking Things

Developing Strategies

Documenting Facts

Technical Competencies:

Windows Server

Patching and Vulnerability Management

Proficiency in data analysis and reporting skills (Dashboarding, Monitoring and Alerts)

Documenting

Service Level Management

Service Management Processes

Stakeholder Management (IT)

Trouble Shooting

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za