Job Description

:What's this role about?Job Summary:We are seeking a skilled ServiceNow HRSD Functional Consultant to support in evaluating and optimizing their current ServiceNow HR Service Delivery (HRSD) platform. The consultant will work closely with HR and IT stakeholders to analyze existing HRSD implementations, identify optimization opportunities, and provide a functional comparison with Workday's capabilities. The ideal candidate should have hands-on experience in ServiceNow HRSD and familiarity with Workday HR modules to offer strategic recommendations on system enhancement or replacement.Key Responsibilities:1. Analysis & Evaluation:

• Conduct a detailed assessment of the current ServiceNow HRSD implementation, including modules such as:

• Case and Knowledge Management
• Employee Service Center (ESC)
• Lifecycle Events
• HR Service Catalog
• Virtual Agent and Predictive Intelligence
• Evaluate user adoption, process automation, and service efficiency currently enabled via ServiceNow HRSD.
• Identify gaps, redundancies, and inefficiencies in current HR workflows and integrations.

2. Optimization & Enhancement:

• Propose improvements to HRSD configurations, including automation opportunities, enhanced self-service, and streamlined workflows.
• Collaborate with HR process owners to align ServiceNow capabilities with business requirements and employee experience goals.
• Recommend best practices around case management, HR knowledge base structure, and lifecycle event orchestration.

3. Strategic Advisory on Workday Migration:

• Perform a functional comparison between ServiceNow HRSD and Workday HCM / Workday Help / Workday Case Management.
• Analyze potential business, technical, and cost implications of transitioning from ServiceNow HRSD to Workday.
• Provide recommendations on coexistence or replacement strategies, including data migration, user impact, integration considerations, and timeline estimates.

4. Stakeholder Management & Documentation:

• Facilitate workshops with HR, IT, and business stakeholders to gather insights and present findings.
• Develop and deliver detailed documentation including:

• Current state assessment report
• Optimization roadmap
• Workday vs ServiceNow comparison matrix
• Migration strategy (if applicable)

Required Qualifications & Skills:

• 4-6 years of experience in ServiceNow HRSD as a functional consultant.
• In-depth understanding of ServiceNow HRSD modules, data model, and process design.
• Familiarity with Workday HR modules, particularly Workday Help and Case Management.
• Proven experience conducting platform evaluations and functional comparisons.
• Strong understanding of HR shared services processes, employee lifecycle management, and digital transformation in HR.
• Experience in stakeholder engagement and conducting workshops.
• Excellent communication, analytical, and documentation skills.

Preferred Qualifications:

• ServiceNow HRSD certification (e.g., Certified Implementation Specialist - HRSD)
• Workday certifications or demonstrable experience
• Previous consulting experience with enterprise clients in BFSI sector (Banking, Financial Services, Insurance)
• Experience with integrations between ServiceNow and Workday

Advantage ZensarWe are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans' status.Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration