Consultant Dgtl. Trnf.
Job Description
- Delivering end-to-end contact center digital transformation projects for the client Market research across best-in class practices, contact center demands, evolving trends etc. Understand client digital transformation needs & consult/provide customized solutions, develop business case Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and Excel Understand, propose and pitch the key levers/differentiators to the client Participation in special / strategic projects from time to time Excel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices- Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing- Exposure to contact center economics through improved channel containment, right channeling methodology etc.
Qualifications
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Minimum academic qualification : College Graduates (15 Years) basis our specific role requirement, education proofs to be submitted at the time of joining/offers System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications) Language proficiency (English) - Good/ Excellent Lean Certified Should possess good analytical skills, communication and negotiation skills. Excellent knowledge of Excel, Word, Power point & Minitab. Well versed with digital platforms across tools, technologies, automation, analytics etc. Strong team player who thrives when working in a fast paced, high energy and project oriented environment and accustomed to driving outcomes Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable Flexible and capable of domestic and international travel
Job Location
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Job Detail
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Job IdJD1501276
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned