Job Description

Kelvin Grove Club is currently seeking a dedicated and experienced

Conference and Banqueting Duty Manager

to join our dynamic team to ensure the smooth management of the Functions & Events Department through effective planning, staff supervision, and service excellence. The role involves the coordination and execution of Club and private functions while maintaining high operational and service standards.

KEY RESPONSIBILITIES

Functions & Service Operations:

1. Oversee daily setup and management of allocated functions

2. Liaise with hosts and ensure their requirements are met

3. Ensure the correct ambiance, room setup, and guest experience

4. Attend and supervise events to maintain service quality

5. Handle guest complaints promptly and professionally

6. Review feedback to improve service delivery

7. Ensure post-function breakdown and lock-up procedures are correctly followed

8. Ensure leftover food is stored hygienically

9. Knowledgeable on all Club facilities and event spaces

10. Collaborate with kitchen for menu execution and flow of service

11. Ensure correct processing of revenues and that outlets are cashed up

Stock Control:

1. Oversee stock ordering, issuing, transfers, and reconciliation for function bars

2. Maintain accurate bar books: record opening and closing stocks per event

3. Conduct weekly/monthly stocktakes

4. Ensure bar areas and fridges are clean, neat, and compliant at all times

5. Implement controls and systems to avoid wastage or mismanagement

6. Provide reports and documentation as required for financial review

Staff Management:

Supervise Banqueting floor staff Ensure punctuality and correct allocation of duties Conduct regular on-the-job training and mentor junior staff Promote upselling and guest engagement Maintain hygiene and service standards through regular monitoring Address staff issues through appropriate channels and procedures Conduct one-on-one meetings with supervisors as required Ensure conditions of employment and disciplinary procedures are upheld

Financial Control:

Ensure accurate revenue recording and cashing-up procedures

Irregular Duties:

Assist with duties or responsibilities as and when needed Support operations or any other Club functions as required

QUALIFICATIONS & MINIMUM REQUIREMENTS

Education

Minimum required Grade 12 or equivalent

Tertiary Qualifications

Diploma or certificate in Hospitality, Hotel Management, or a related field is an advantage.

Experience

Minimum of 3 years' experience as a Banqueting/Functions Duty Manager or similar.

Formal training in Hospitality (preferred)

Skills & Requirements

Well groomed, professional appearance.

Computer literacy

Good organiser and planner

Work logically and systematically, but be flexible

Controlled and organised

Team player

Anticipate events and situations

Be able to train staff

Good people skills

Ability to multi-task

Work under pressure

Diplomacy and tact

Ability to work shifts, weekends and public holidays

Why Join Us?

Be a part of a prestigious and friendly team at Kelvin Grove Club.

Great benefits include- daily cooked staff meals, guaranteed 13th cheque, provident and pension, medical aid.

Work in a beautiful, dynamic environment.

Opportunity to grow and develop within the hospitality industry.

If you are passionate about events and hospitality, enjoy working in a fast-paced environment, and have the experience we're looking for, we'd love to hear from you! Apply today by submitting your CV and cover letter to hr@kelvingrove.co.za

Job Type: Full-time

Application Question(s):

What are your monthly salary expectations? What is your availability to start?
Work Location: In person