Job Description

We are seeking a dynamic and experienced Duty Manager to join our team in Mbombela, South Africa. As a Duty Manager, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional customer service standards are maintained. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our organization.

Oversee daily operations and ensure smooth running of all departments Lead, motivate, and manage staff to achieve organizational goals and maintain high performance standards Implement and enforce company policies, procedures, and safety regulations Handle customer inquiries, complaints, and feedback professionally and efficiently Monitor and maintain quality control standards across all areas of operation Manage staff schedules, assignments, and performance evaluations Collaborate with other departments to ensure seamless service delivery Conduct regular inspections of facilities and equipment to ensure compliance with health and safety regulations Prepare and analyze reports on operational performance, sales, and customer satisfaction Identify areas for improvement and implement strategies to enhance efficiency and profitability Respond to and manage emergency situations effectively Participate in budgeting and financial management processes

Qualifications

Proven experience as a Duty Manager or in a similar supervisory role Strong leadership skills with the ability to motivate and inspire teams Excellent communication and interpersonal skills Outstanding problem-solving and decision-making abilities Customer-focused mindset with a commitment to delivering exceptional service Proficiency in conflict resolution and handling challenging situations Strong organizational and time management skills Ability to work flexible hours, including evenings, weekends, and holidays Proficient in using relevant software systems (e.g., POS systems, scheduling software) Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred) Industry-specific certifications (if applicable) In-depth knowledge of industry standards, best practices, and relevant regulations Understanding of budgeting and financial reporting principles Adaptability and ability to thrive in a fast-paced, dynamic environment * Fluency in English; knowledge of local languages is a plus