Job Description

Closing Date: 2026-02-06
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Concierge - Luxury Hotel - Cape Town Western Cape
Our client, a prestigious luxury 5-star hotel in Cape Town, Western Cape, is seeking a professional and guest-focused Concierge to join their Front of House team. Reporting to the Chief Concierge, this role is ideal for an experienced hospitality professional who thrives in a fast-paced luxury environment and takes pride in delivering personalised, seamless service.
Description
As Concierge, you will be the primary point of contact for all in-house guests, ensuring their requests, feedback, and needs are met with efficiency, professionalism, and warmth. You will supervise bell staff, coordinate guest arrivals and departures, manage luggage handling, and assist with messages, mail, and packages.
A key responsibility is to provide guests with accurate, courteous information about local attractions, activities, restaurants, and events, while developing strong relationships with external suppliers to meet guest requests. You will work closely with valet, bell attendants, and other departments to ensure flawless service throughout the guest journey.
Additionally, you will assist in charge reconciliation for concierge services (e.g., tours, flowers, car rentals) and maintain a well-organised desk and storage area. The role requires anticipating guest needs, resolving complaints efficiently, and maintaining the highest standards of personal presentation, professionalism, and conduct at all times. Health and Safety compliance within the department is essential.
Minimum Requirements

• 2-3 years experience in a similar role at a luxury or high-end hotel
• Graduate from a recognised hotel management school
• Valid PDP driver's license
• Fluent in English; additional languages advantageous
• Strong interpersonal, organisational, and communication skills
• Professional, polished, and guest-focused
• Fully referenceable, with a stable work history

Skills Required