Job Description

About Us

Tsebo Facilities solutions is looking for a Concierge to provide efficient, courteous and professional concierge and front of house services including maintaining the conference meeting rooms and porterage services in accordance the workplace management services within the master service agreement.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Operational Delivery:

Review visitors and pre booked client arrivals for the day Ensure special arrivals and meeting room requirements are met Welcome and brief clients and visitors about amenities, areas and venues Assist with confirming travel arrangements, taking messages, restaurant reservations, etc Assist with meeting room technical requirements Report client complaints to the Helpdesk and assist to timeously resolve. Refer escalated complaints to the manager Report any building maintenance to the Helpdesk daily. Ensure compliance with health and quality standards Ensure all meeting rooms are set up as required by the client. Do daily inspection to ensure that all chairs are in place, meeting room is clean and cables are tidy. Test AC and VC equipment prior to use. Ensure water bottles are refreshed regularly throughout the day and that clean glasses are available at all times. Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available. Start and end meetings on Condeco Panels when required. Ensure that rooms are cleared and tidied after each meeting. Ensure that tables are cleared and chairs are aligned after each meeting. Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area. Report and hand in any lost property found in meeting rooms to security. Ensure that all bookings for your floor is noted and planned at least 48 hours prior to the meeting.

Customer Focus:

Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value. Interact with client to provide and process information in response to inquiries, concerns and requests about products and services. Keep up to date with business developments and strategic objectives within the environment. Recommend general changes and with regard to compliance within the workplace management framework when required. Work with processes and procedures in such a way that operational efficiencies and performance are enhanced. Attend to and resolve all customer queries timeously or escalate when necessary. Follow up and follow through on all escalated queries timeously. Manage conflict.

Reporting:

Update and maintain all checklists iro meeting rooms.

Code of Conduct:

Undertake such other responsibilities as directed by Management that will drive sustainability. Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken. Take responsibility for one's own performance. Promote TFS's & Clients image and corporate citizenry through deliberate and co-ordinated activities. Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position. Ensure TFS ethical values are adhered to.

Skills and Competencies

MS Office Suite Knowledge of equipment, materials and suppliers used in facilities management. Proven experience as a Concierge Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Outstanding communication skill Excellent organizational and time-management skills Hospitality and customer centric focus.

Qualifications

Grade 12 (non-negotiable) plus Computer literacy Hospitality certificate/diploma would be advantageous * 2-3 years frontline hotel/customer service experience