Job Description

Job Details
Closing Date 2023/10/18
Reference Number SHO231011-2
Job Title Compliance Specialist
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Brackenfell, Cape Town
Purpose of the Job

To assist Legal & Compliance Manager with Compliance / Complaints / Fraud Investigation / Business Support.

Job Advert Details
Job Category Finance
Job Objectives

• Compliance Administration

• Transaction Monitoring

• Clearing of all Politically Exposed Persons / Prominent Influential Person

• Information gathering and problem analysis xe2x80x93 Fraud Investigation and Documentation

• Mentoring and Feedback to Support Teams (Business, Call Centrexe2x80x99s, Stores and Vendors)

• Monitor BI reports for action (daily, weekly, and monthly)

• Complaints handling in line with Regulatory requirements SLAxe2x80x99s and Risk

MMA Governance

• Bank / FSCA / FIC reporting

• Maintain department SLAs for escalation and objection handling

• Disputes and Resolution Management and oversight

• Identify training needs based on Compliance evaluations and Risk Identified

• Proactive approach during critical campaign peaks.

Qualifications

Grade 12 (Matric) or Equivalent of an NQF5 (Essential) and RE5
Experience

• Customer / Business / Call Centre Support / Compliance Support (Practise Management)
• Good Understanding xe2x80x93 FAIS /FICA / AML / Code of Banking Practise.
• Understand customer and Compliance needs
• Experience in Financial Institution Banking and Insurance (Advantageous)

Knowledge and Skills

• Neutral accent essential with excellent verbal and written English communication skills
• Confidence and creditability with the ability to articulate in a clear and concise manner
• Computer literacy in order to operate customer related information system
• Complaints resolution by using active listening and communication skills
• Embraces change whilst remaining productive and positive
• High degree of accuracy, in order to provide quality service to the business

Shoprite Holdings